HELP CENTER

We ask all members to do this to make sure everyone’s safe when using the gym. If you have any questions you should speak to your doctor.

You will need a PIN to use a body mass index machine or hydro massage beds.

Download our app and login to view your PIN, you can PIN reminder in 'You' section of the app

No, your PIN and QR code is just for you and it is against the rules to share it with anybody else. All entrances are monitored by CCTV, any unusual activity will be flagged and your membership may be cancelled.

Yes, we promise! We operate to the highest security levels and take the management of our member information very seriously.

The purefitness.com website uses a secure connection so your information is private when it’s sent to the site and your direct debit details are stored using the Advanced Encryption Standard.

Credit card details are entered on Adyens’s website and are stored by Adyen using 256-bit encryption standards. Adyen is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. To find out more, take a look at our privacy statement.

You can find our gym rules here. These are also displayed on posters across our gym walls. Please refer to our Terms & Conditions for more information.

The majority of our gyms are open 24/7.

Please refer to your Gym's homepage for current opening hours.

The majority of gyms are open over the Holidays. Please check communication within your local gym to find out the opening times for any holiday periods.

Our team will hang on to any lost property for up to a week, so it’s really important that you send us a message as soon as possible.

We do our best to return lost items, but we can’t be held responsible for your personal property while at the gym. If items go unclaimed, they’ll either be destroyed or donated to charity.

We understand that this can happen now and then. Don’t worry, we’ll send you an email explaining how to make the missed payment online.

You can talk to us via Live Chat here.

You can also contact us via email, [email protected] or social, @officalpurefitness on Instagram and Facebook Messenger where we will be answering queries from 8am - 10pm, 7 days a week.

Yes, we operate CCTV 24-hours a day and it’s linked directly to our CCTV team who will assist.

The app is supported on IOS version 9 and above and on Android 4.1 and above.

We only support Android phones & tablets and iPhones & iPads. We do constantly review new platforms but at this time we do not currently support other devices.

If you're having issues once downloaded, logging in and out will clear the data and hopefully fix any issues you are having. If you're still having problems try uninstalling and reinstalling the app.

Having issues with your QR code?

Please check that you have an internet connection on your phone - the QR code is live, and changes every few minutes so you will internet for this to work.

We do our best to keep your membership price the same, but we might possibly have to increase your fee. If this happens, we’ll give you a full months’ notice during which time you’ll be able to cancel your membership. If we don’t hear from you after a month, the new fee will apply. If you joined on a lower promotional rate, your monthly fee will change according to the terms specified by the promotion.